Rules and Restrictions

  • Orders are processed and shipped on business days only. Business days are Monday - Friday, excluding federal holidays within the United States.
  • Orders placed after 2:30 PM EST Monday-Thursday will not be processed until the following day. Orders placed after 11:00 AM EST on Fridays will not be processed until the following Monday.
  • Occasionally, the Distribution Center will be closed due to a holiday or our yearly physical inventory. No orders will be processed or shipped when the Distribution Center is closed.

Please call a Customer Service Representative at 1-855-NYLizards or email us if you have any questions.