If you receive a defective item, the wrong item, or the wrong quantity, please contact us immediately. We will resend the correct item to you and refund the return shipping costs due to our error.
Items that have received personalization services require prior authorization in order to be returned. Please contact our Customer Care Department at 1-855-NYLizards. These items may only be returned if they differ in style, color, or size than originally ordered, or if the personalization is incorrect due to our error.
Items returned with a gift receipt invoice can be exchanged for another item or returned for a gift card. If you do not have a gift receipt invoice, the value of the merchandise will be based on the current selling price of the item(s) returned.
For all other item(s), if you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 30 days of the purchase. Without a receipt or packing slip, you may receive an exchange or merchandise credit in the form of a gift card. Refunds for items returned after 30 days of original purchase date will be in the form of a gift card and will be returned at the current retail price. Items returned after 90 days of purchase will not be accepted. All items must be unworn, unwashed and in new condition with all original tags attached to be eligible for a refund, merchandise credit or an exchange.
Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely. It may take up to two (2) billing cycles for your credit to show in your account.
All sales are final on clearance items. No refunds, merchandise credits, or exchanges will be offered.
Buy One Get One Half Off
Any discount received as part of a Buy One Get One Half Off promotion will be forfeited if the full price item is returned.
Shipping and Handling Fees
Shipping and handling fees, including those to ship items back are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges if the returned item is defective or incorrect. Please include a postal receipt in your return package.
When requesting an exchange, we cannot guarantee that the exchange item you wish to receive will be available at the time your request is processed. We highly recommend you simply return the item you wish to exchange, and place a new order for the replacement item on our website. If you are exchanging an item, you MUST include a self-address, paid shipping label with your package so the new merchandise can be sent back to you. Shipping labels can be created online at USPS.com and printed or purchased at any post office to be included with your exchange merchandise. If a shipping label is not included with your package, you will be charged the standard $9.99 standard shipping rate to send your new merchandise to you.
Orders placed using PayPal must be mailed to our Customer Care Department for a refund. These orders are only eligible for return not exchange. Should you need to exchange an item, you will need to return the item and place a new order.